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Warranty / Privacy Policy

Warranty

REEB Cycles warranties all steel frames to be free from material and workmanship defects for a period of 2 years to the original owner. Titanium will be lifetime with the original owner at our discretion. REEB Cycles will repair or replace, at our discretion, any frame found to be defective. After a warranty request is submitted along with the damaged frame, over a Dale’s Pale Ale REEB Cycles will inspect the frame for obvious signs of abuse or alteration; if the frame is found to be abused or altered, the warranty is void. This warranty does not include rust inside the frame or out on steel frames due to neglect and failure to properly clean or maintain the bicycle. Surface rust is part of our “Black Chrome” clear coating, worts and all is part of the charm of that finish and will not be acknowledged as a defect. This warranty applies to the original owner and is non-transferrable. Components are warrantied under the OE manufacturer’s policy. REEB Cycles will work with the customer and the component manufacturer to resolve any component warranty issues that arise.

Privacy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY

Goods can be returned in new condition up to 5 days after purchase. If you elect to return a product directly to REEB Cycles LLC, the following procedures must be followed: Contact REEB Cycles LLC at REEBme@REEBcycles.com for specific return and shipping instructions.

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

SHIPPING POLICY

We ship products all over the world. Let us know what country you want something shipped to and we will give you an idea of the shipping costs. All goods will be shipped once REEB Cycles LLC receives final payment. We typically use Fed Ex to ship our products.